Complaints Policy

Last updated: April 2026

1. Our Commitment

At Riz Electrics Ltd, we are committed to providing the highest standard of electrical services. We take all complaints seriously and aim to resolve them promptly, fairly, and professionally. Your feedback helps us improve our services.

2. What is a Complaint?

A complaint is any expression of dissatisfaction about our services, staff, conduct, or any aspect of your experience with Riz Electrics Ltd. This includes concerns about:

• Quality of electrical work carried out
• Behaviour or conduct of our staff or engineers
• Delays or failure to attend appointments
• Billing or pricing disputes
• Communication or customer service issues

3. How to Raise a Complaint

You may raise a complaint through any of the following channels:

• Email: info@rizelectrics.co.uk
• Phone: 07900 117900
• In Writing: 158 Lodge Avenue, Dagenham, England, RM8 2JR

Please provide as much detail as possible, including your name, contact details, the date of the work carried out, and a clear description of your complaint.

4. Our Response Process

Upon receiving your complaint, we will follow this process:

• Acknowledgement: We will acknowledge your complaint within 2 working days of receipt.
• Investigation: We will thoroughly investigate your complaint, which may involve speaking with the relevant engineer or reviewing our records.
• Resolution: We aim to provide a full written response within 10 working days. If more time is needed, we will keep you informed of progress.
• Outcome: We will explain our findings and any actions we propose to take to resolve the matter.

5. Remedies

Depending on the nature of the complaint, remedies may include:

• A sincere apology
• Rectification of defective workmanship at no additional charge
• A partial or full refund where appropriate
• A review of our internal processes to prevent recurrence

6. Escalation

If you are not satisfied with our response, you may escalate your complaint to our registered trade body:

7. Confidentiality

All complaints will be handled with strict confidentiality. Your personal information will only be used in connection with the investigation and resolution of your complaint, in accordance with our Privacy Policy.

8. Continuous Improvement

We record and review all complaints to identify trends and areas for improvement. We are committed to learning from complaints and using them to enhance the quality of our services.

9. Contact Us

For any complaints or concerns, please do not hesitate to contact us:

• Email: info@rizelectrics.co.uk
• Phone: 07900 117900
• Address: 158 Lodge Avenue, Dagenham, England, RM8 2JR